1. Agreement
These Terms of Service (“Terms”) are a binding agreement between the subscribing organization (“Customer”) and thebrix (“Provider”). By creating an organization, accepting an invitation, or using the service, Customer accepts these Terms on behalf of itself and its authorized users. If you do not agree, do not use the service.
2. The service
thebrix is a software platform for retail real estate leasing workflow — pipeline management, deal economics, document handling, communications and AI-assisted analysis. Provider may modify, add or remove features at any time. The service is provided on a subscription basis, billed per active user seat per month.
3. AI outputs are not professional advice
The service uses artificial intelligence to draft communications, analyze documents, estimate valuations, score tenants and generate recommendations. ALL AI OUTPUTS ARE INFORMATIONAL STARTING POINTS ONLY. They may be inaccurate, incomplete or unsuitable for Customer's purposes. They do not constitute legal, financial, brokerage, investment, tax or valuation advice, and no broker-client, advisor-client or fiduciary relationship is created. Customer is solely responsible for independently verifying every AI output before relying on it, and for all decisions, offers, contracts and communications made using the service.
4. Customer data & responsibilities
Customer retains ownership of the data it submits. Customer grants Provider a license to host and process that data solely to operate and improve the service. Customer is responsible for the accuracy and legality of its data, for maintaining the confidentiality of its credentials, for its users' actions, and for ensuring its use of the service (including sending emails and messages through it) complies with applicable law, including anti-spam, privacy and fair-housing/real-estate regulations in Customer's jurisdictions.
5. Fees, billing, refunds
Fees accrue per active seat per month and are charged to the payment method on file. Except where required by law, FEES ARE NON-REFUNDABLE; any refund or credit is at Provider's sole discretion. Provider may change pricing with 30 days' notice effective the next billing cycle. Non-payment may result in suspension of access after notice.
6. Acceptable use
No unlawful, infringing or fraudulent use; no attempts to breach security, scrape other customers' data, resell the service, or use it to build a competing product. Provider may suspend or terminate access for violations, with or without notice where reasonably necessary to protect the service or other customers.
7. Warranty disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. PROVIDER DOES NOT WARRANT ANY OUTCOME OF ANY LEASING TRANSACTION MANAGED THROUGH THE SERVICE.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) PROVIDER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DEALS, LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) PROVIDER'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE FEES ACTUALLY PAID BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions do not allow certain exclusions; in those jurisdictions liability is limited to the fullest extent permitted.
9. Indemnification
Customer will defend, indemnify and hold harmless Provider and its officers, employees and agents from any third-party claim arising out of (a) Customer's data, (b) Customer's use of the service in violation of these Terms or applicable law, (c) Customer's leasing transactions, offers, contracts or communications, or (d) disputes between Customer and its own users, tenants, prospects or counterparties.
10. Term, suspension, termination
Either party may terminate at any time; Customer remains liable for fees accrued. Provider may suspend or terminate for material breach, non-payment or risk to the platform. Upon termination Customer may export its data for 30 days, after which Provider may delete it.
11. Disputes — arbitration & class waiver
Any dispute arising out of these Terms or the service shall be resolved by binding individual arbitration under the rules of a recognized arbitration body in Provider's seat of business, and BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION, to the extent permitted by law. Either party may seek injunctive relief in court for IP or confidentiality breaches.
12. General
These Terms are governed by the laws of Provider's seat of business (to be fixed by counsel), excluding conflict-of-law rules. Provider may update these Terms with notice; continued use after the effective date is acceptance. If any provision is unenforceable, the remainder stands. These Terms are the entire agreement regarding the service.